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Created on 05-25-2022 02:58 PM
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I have been successfully using the Forticlient VPN for some time now. Today I upgraded to the latest version and since then I have been receiving the following error. I have uninstalled, reinstalled, added the latest MS C++ redistributables and am still getting this error. Any suggestions?
Created on 05-29-2022 03:24 AM
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Thank you for using the Community Forum.
I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Created on 05-30-2022 12:07 AM
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I found this post where a user has the same issue and found the solution:
Please, tell me if it helped you.
Created on 05-31-2022 12:55 PM
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Thanks for looking into it @Anthony_E I have indeed tried the suggestions on that link and a couple of others I found. But in the end the only solution was to roll back to an older version, 7.0.2.0090 .
Created on 05-31-2022 09:38 PM
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I am glad you could find a solution and feel free to contact us if you need anything.
Created on 05-31-2022 09:40 PM
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Well — its more of a workaround than a solution. It does mean I am stuck on this version unable to upgrade which isn’t ideal. So fingers crossed an actual solution is available at some point 🙂
Created on 07-13-2022 01:11 PM
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I have this same issue. It is not the issue that is fixed by installing Microsoft Visual C++ Redistributable (but I tried it anyway — no luck), the error messages are different. My error message matches this one exactly except for a few of the numbers which is probably caused by my using 7.0.6.
I am in charge of our EMS and can roll back all the way to 7.0.1* which works but will not connect to our EMS because it won’t support the certificate we have installed, so I am completely stuck with no answer here.
So to summarize: This is a real issue. It’s different than the one fixed with the MS C++ Redist. And in cases like mine it is a 100%, unresolved blocker.
*7.0.2 is not available for some reason in our EMS. It jumps straight from 7.0.1 to 7.0.3. Maybe it was pulled?
Fortinet Community
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
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Created on 11-24-2022 09:37 PM Edited on 11-24-2022 09:49 PM By Anthony_E
Technical Tip: How to fix the ‘A JavaScript Error Occurred in the Main Process’ after installing the FortiClient software in Windows
Description
This article describes how to fix the A JavaScript Error Occurred in the Main Process’ after installing the FortiClient software in Windows.
Scope
FortiClient Software installed in a Windows Machine
Solution
1) Uninstall the Forticlent Software using the FortiClient remover tool:
Follow the above article to Remove the FortiClient Software from the Windows End-point. Reboot the Windows Machine after the Uninstallation process is completed.
2) Install the latest version of the Microsoft Visual C++ Redistributable:
It is possible to download the files from the above link.
3) Uninstall any old C++ Redistributable found in Control Panel (eg: 2008, 2013):
Follow the article above to remove those old C++ services. Once removed, restart the windows machine.
4) Reinstall the Intended FortiClient Version and run the application as an administrator.
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Created on 05-25-2022 02:58 PM
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I have been successfully using the Forticlient VPN for some time now. Today I upgraded to the latest version and since then I have been receiving the following error. I have uninstalled, reinstalled, added the latest MS C++ redistributables and am still getting this error. Any suggestions?
Created on 05-29-2022 03:24 AM
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Thank you for using the Community Forum.
I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Created on 05-30-2022 12:07 AM
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I found this post where a user has the same issue and found the solution:
Please, tell me if it helped you.
Created on 05-31-2022 12:55 PM
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Thanks for looking into it @Anthony_E I have indeed tried the suggestions on that link and a couple of others I found. But in the end the only solution was to roll back to an older version, 7.0.2.0090 .
Created on 05-31-2022 09:38 PM
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I am glad you could find a solution and feel free to contact us if you need anything.
Created on 05-31-2022 09:40 PM
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Well — its more of a workaround than a solution. It does mean I am stuck on this version unable to upgrade which isn’t ideal. So fingers crossed an actual solution is available at some point 🙂
Created on 07-13-2022 01:11 PM
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I have this same issue. It is not the issue that is fixed by installing Microsoft Visual C++ Redistributable (but I tried it anyway — no luck), the error messages are different. My error message matches this one exactly except for a few of the numbers which is probably caused by my using 7.0.6.
I am in charge of our EMS and can roll back all the way to 7.0.1* which works but will not connect to our EMS because it won’t support the certificate we have installed, so I am completely stuck with no answer here.
So to summarize: This is a real issue. It’s different than the one fixed with the MS C++ Redist. And in cases like mine it is a 100%, unresolved blocker.
*7.0.2 is not available for some reason in our EMS. It jumps straight from 7.0.1 to 7.0.3. Maybe it was pulled?
Fortinet Community
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Created on 05-25-2022 02:58 PM
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I have been successfully using the Forticlient VPN for some time now. Today I upgraded to the latest version and since then I have been receiving the following error. I have uninstalled, reinstalled, added the latest MS C++ redistributables and am still getting this error. Any suggestions?
Created on 05-29-2022 03:24 AM
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Thank you for using the Community Forum.
I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Created on 05-30-2022 12:07 AM
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I found this post where a user has the same issue and found the solution:
Please, tell me if it helped you.
Created on 05-31-2022 12:55 PM
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Thanks for looking into it @Anthony_E I have indeed tried the suggestions on that link and a couple of others I found. But in the end the only solution was to roll back to an older version, 7.0.2.0090 .
Created on 05-31-2022 09:38 PM
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I am glad you could find a solution and feel free to contact us if you need anything.
Created on 05-31-2022 09:40 PM
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Well — its more of a workaround than a solution. It does mean I am stuck on this version unable to upgrade which isn’t ideal. So fingers crossed an actual solution is available at some point 🙂
Created on 07-13-2022 01:11 PM
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I have this same issue. It is not the issue that is fixed by installing Microsoft Visual C++ Redistributable (but I tried it anyway — no luck), the error messages are different. My error message matches this one exactly except for a few of the numbers which is probably caused by my using 7.0.6.
I am in charge of our EMS and can roll back all the way to 7.0.1* which works but will not connect to our EMS because it won’t support the certificate we have installed, so I am completely stuck with no answer here.
So to summarize: This is a real issue. It’s different than the one fixed with the MS C++ Redist. And in cases like mine it is a 100%, unresolved blocker.
*7.0.2 is not available for some reason in our EMS. It jumps straight from 7.0.1 to 7.0.3. Maybe it was pulled?